In the past we would have used our experience as drivers and our knowledge of local conditions to make a call based on our instincts. But what if we have a technical resource that can help make that call for us? Far from our workforce fearing automation, we need to embrace it — especially if we focus on designing the technology as a coach.
A referee enforces rules; a coach helps our team win. Technology as a coach uses data and systems to transform our technology from a referee shouting “offside!” to a coach who provides real-time guidance and recommendations to help us (and others) avoid behavior patterns that have proven problematic in the past. It’s the kind of tech that allows organizations to accelerate execution and manage risk without drowning in bureaucracy."