"Big data at UPS takes many forms because of all the types of information we collect," he says. "We're excited about the opportunity of using big data to solve practical business problems. We've already had some good experience of using data and analytics and we're very keen to do more."
Perez says UPS is using technology to improve its flexibility, capability, and efficiency, and that the right insight at the right time helps line-of-business managers to improve performance.
The aim for UPS, says Perez, is to use the data it collects to optimise processes, to enable automation and autonomy, and to continue to learn how to improve its global delivery network.
Leading data-fed projects that change the business for the better
Perez says one of his firm's key initiatives, known as Network Planning Tools, will help UPS to optimise its logistics network through the effective use of data. The system will use real-time data, advanced analytics and artificial intelligence to help employees make better decisions. The company expects to begin rolling out the initiative from the first quarter of 2018.