How could digital economy improve business and public-sector performance?
Digital is not one single technology, digital is a range of technologies. It has empowered the ultimate end user, for example, individuals like me, you, or the businesses if it’s a business to business communication or cooperation. It has empowered them in the sense that you could make the whole dialogue of a particular transaction that you’re trying to do with anybody being more interactive, more instantaneous, more intuitive. I think that’s the power of digital. So, it is the responsibility of the organizations, I need to be cognicent of that. And then make sure that they provide. Because ultimately you see, hey, that organization is doing it, that ministry is doing it, why we not doing it?
You are basically speaking about Big Data. Companies started gathering more and more data, and as we slowly acknowledge, computers can also predict behaviours. How is big data analysis helpful to increase the revenue of businesses, for example?
That is an excellent point. If you really look at what organizations have done for the last seven years, they were focusing on processes. The process maturity was the key to them, but the future is all about data maturity, because there is so much data coming into the system and data is no longer a structure data.