Gunning for a banner year in IT? Make sure you have these skills in your toolbox.
You can see the effect of this when Apple introduced Siri in 2011 with the release of iPhone 4S, changing the customer experience. Since then, Google, Microsoft, and Amazon have all come up with their own A.I. concierge services to assure that they are meeting the customer expectations.
Look at the current robotic interactive voice response (IVR) systems that require you to navigate through layers of menus to retrieve a simply answer: “Has my claim been paid?” If you are one of these companies employing this type of technology, then you’re failing to understand how your customer experiences and expectations are evolving. This can leave you vulnerable to your competition, losing your customers to a better experience.
A.I. concierge services are changing customer experience: reducing complexity and providing a competitive advantage. This is why market-forecasting services are calling for tremendous growth over the next five years in the field of cognitive services.
A.I. concierge services benefit a company on two fronts. First, they address the need to meet your customers’ expectations for a better experience. Second, and more importantly, they allow you to increase your employee’s productivity.
Published industry studies indicate companies are losing millions of dollars in productivity from employees unable to find relevant information. You can see this pain point magnified in the area of eDiscovery and litigation process. At $300 an hour, attorney costs can add up quickly.
Productivity losses in large companies are amplified by their size. When you multiply the number of people employed by a large company (say a company with 100,000 employees) you could be looking at productivity losses that are substantially in the 100s of millions of dollars a year!